Terms of service
Last updated: 10 November 2026
By placing an order on autotorra.com you accept these Terms & Conditions in full. If you do not agree, do not use the Site or purchase from it.
1. Acceptance of Terms
These Terms & Conditions ("Terms") govern your access to and use of autotorra.com (the "Site") and every purchase made through it. The Site is operated by Autotorra ("Autotorra", "we", "us"), a company incorporated in the Hong Kong Special Administrative Region. By browsing the Site, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Shipping Policy and Return Policy, which are incorporated by reference.
We may update these Terms at any time by posting the revised version on this page. The version in force at the time you place an order applies to that order. Continued use of the Site after a change is posted constitutes acceptance of the revised Terms.
2. Eligibility and Accounts
You must be at least 18 years old, or the age of majority in your place of residence, and legally able to enter a binding contract to buy from the Site.
You may order as a guest or through an account. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at the contact address in Section 12 if you suspect unauthorised use. We may suspend or close an account that breaches these Terms, submits fraudulent orders or abuses our return process.
3. Products, Fitment and Descriptions
Fitment data is a guide, not a guarantee. Vehicle compatibility ("Fits") tables, year/make/model filters and OE or OEM reference numbers on the Site are compiled from manufacturer catalogues and aftermarket databases. Vehicles vary by trim, engine code, production date and market. Before ordering, verify the part against your vehicle's VIN, the original part number or a qualified technician's inspection. You are responsible for confirming that a part is correct for your vehicle.
OE numbers identify compatibility, not origin. Where a listing shows an OE, OEM or vehicle-manufacturer part number, it is given for cross-reference only. Unless a listing says "Genuine" or names the brand as the manufacturer, the product is an aftermarket replacement part and is not made, endorsed or sold by the vehicle manufacturer. Vehicle manufacturer names and logos belong to their respective owners.
Professional installation. Many parts affect vehicle safety (braking, steering, suspension, lighting, fuel and electrical systems). Install them according to the vehicle manufacturer's service procedures, using the correct tools and torque values, or have them installed by a qualified technician. We are not liable for damage, injury or loss caused by incorrect installation, use with incompatible components or modification of a part.
Images and descriptions. We try to display products accurately, but colours, finishes and minor details may differ from the images, and we cannot guarantee that your screen reproduces them exactly. Specifications may change without notice. We may correct errors, update information or cancel orders affected by an error at any time, including after an order is placed.
Availability. All products are offered subject to availability. We may limit quantities per order or per customer, and may discontinue any product at any time.
4. Orders, Pricing and Payment
Order acceptance. Your order is an offer to buy. We accept it only when we send a shipping confirmation. An order confirmation email acknowledges receipt of the order and is not acceptance. We may refuse or cancel any order, in whole or part, before shipment, including for suspected fraud, pricing or listing errors, stock shortages or orders that appear to be placed by resellers in breach of these Terms. If we cancel after payment, we refund the amount paid for the cancelled items.
Prices and shipping. Prices are shown in the currency selected on the Site and may change without notice. The price charged is the price displayed at checkout when you place the order. Standard shipping is free on every order; any optional expedited shipping fee is shown at checkout. Prices exclude import duties, VAT, GST, sales tax or customs charges levied in the destination country, which are your responsibility unless the checkout states that duties are included.
Payment. Payment is taken in full at checkout through the payment providers offered on the Site. You confirm that you are authorised to use the payment method and that the billing information you give is accurate and complete. Payment processing is subject to the provider's own terms. We do not store full card numbers.
Promotions. Discount codes and promotions have the conditions stated with them, cannot be combined unless we say so, and cannot be applied after an order is placed.
5. Shipping and Delivery
Ship-from location and timing. Orders ship from our warehouses in mainland China or Hong Kong unless the listing states otherwise. Processing and transit times shown at checkout and in our Shipping Policy are estimates, not guarantees. Customs inspection, carrier delays, weather and events outside our control may extend delivery.
Risk and title. Risk of loss and title pass to you when we hand the parcel to the carrier. We will nevertheless help you file a claim with the carrier for a parcel that is lost or damaged in transit, provided you report it within 7 days of the delivery date shown in tracking.
Address accuracy. You are responsible for giving a complete and correct delivery address. Parcels returned to us because of an incorrect address, refused delivery or unpaid import charges are refunded net of the outbound and return shipping costs we incur.
Import rules. You are responsible for confirming that the product may be imported into the destination country. Some items, such as lighting or emissions-related parts, may be restricted in certain markets.
6. Returns, Refunds and Warranty
90-day free returns. You may return eligible items within 90 days of delivery for a full refund. Items must be unused, uninstalled and in their original packaging, and you must quote your order number. Items that show installation marks, tool marks, grease or operational wear, and items that have been modified, are not eligible. Approved returns of eligible items are free of charge. Full details are in our Return Policy, which forms part of these Terms.
Damaged, defective or incorrect on arrival. Contact us within 7 days of delivery with your order number and photos. We will replace the item or refund it in full at no cost to you. Do not send anything back before we give you a return address and instructions.
Wrong fitment chosen. A part that does not fit your vehicle may be returned under the 90-day policy as long as it is unused and uninstalled. We cannot accept a part that has been fitted, even briefly.
Refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card issuer may take additional time to post the credit.
Limited warranty. Unless a listing states a different period, we warrant products against defects in materials and workmanship under normal use for 12 months from the delivery date. The warranty is limited to repair, replacement or refund of the purchase price, at our option. It does not cover normal wear items (such as brake pads, filters, wiper blades and bulbs) once installed, damage from incorrect installation or incompatible use, accidents, racing or competition use, neglect, or modification. Labour, towing, diagnostic charges and consequential costs are not covered. This warranty is in addition to any rights you have under the mandatory consumer laws of your country of residence.
7. Intellectual Property
The Site and its content, including text, product data, fitment tables, photographs, graphics, logos, page layouts and software, are owned by or licensed to Autotorra and are protected by copyright, trade mark and other intellectual property laws of Hong Kong and other jurisdictions. You may view and print pages for your personal, non-commercial use only. You may not copy, scrape, reproduce, republish, frame or redistribute any part of the Site, including fitment data and product listings, without our prior written consent.
"Autotorra" and the Autotorra logo are our trade marks. Vehicle manufacturer names, model names and OE part numbers appear on the Site only to describe compatibility. Those marks belong to their owners, and their use does not imply any affiliation with or endorsement by them.
8. Prohibited Use
You agree not to use the Site or its content to:
- break any applicable law or regulation, including the laws of Hong Kong and the laws of the country from which you access the Site;
- place fraudulent orders, use a payment method without authorisation, or file chargebacks for goods you have received and kept;
- abuse the return or warranty process, including returning used, swapped or counterfeit parts;
- scrape, crawl, mirror or bulk-download product data, fitment data or images, or use them to build a competing catalogue;
- upload viruses or malicious code, probe or interfere with the Site's security, or place an unreasonable load on its infrastructure;
- impersonate any person, misrepresent your affiliation, or submit false reviews or content;
- resell products bought from the Site as a business unless you hold a written wholesale agreement with us.
We may suspend your access, cancel orders and refer matters to law enforcement for any breach of this Section.
9. Disclaimers and Limitation of Liability
Site provided "as is". We do not guarantee that the Site will be uninterrupted, error-free or free of viruses, or that product data, fitment information and stock levels are always accurate or current. To the fullest extent permitted by law, we exclude all implied warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, except as expressly stated in Section 6.
Cap on liability. To the fullest extent permitted by law, our total liability to you for any claim arising out of or connected with an order, the products or the Site, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the amount you paid for the order concerned.
Excluded losses. We are not liable for indirect, incidental, special, consequential or punitive loss, including loss of profit, loss of use of a vehicle, towing, labour or diagnostic charges, damage to other vehicle components, or costs of substitute goods, even if we were told such loss was possible.
What is not excluded. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under the Control of Exemption Clauses Ordinance (Cap. 71) or other applicable law. If you buy as a consumer, you keep any mandatory rights given by the law of your country of residence that cannot be waived by contract.
10. Indemnification
You agree to indemnify and hold harmless Autotorra, its directors, employees, agents and suppliers from any claim, demand, loss or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Site, your violation of any law or third-party right, or the installation or use of a product other than in accordance with the manufacturer's instructions and these Terms.
11. Governing Law and Compliance with Hong Kong Law
Governing law. These Terms, and any contract for the sale of products formed through the Site, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Compliance with Hong Kong law. Autotorra operates the Site in compliance with the laws of Hong Kong, and you agree to comply with all applicable laws of the Hong Kong Special Administrative Region when accessing the Site, placing an order or otherwise dealing with us. This includes, without limitation, the Sale of Goods Ordinance (Cap. 26), the Supply of Services (Implied Terms) Ordinance (Cap. 457), the Trade Descriptions Ordinance (Cap. 362), the Personal Data (Privacy) Ordinance (Cap. 486) and the Import and Export Ordinance (Cap. 60). You are additionally responsible for complying with the laws of the country from which you access the Site and into which products are delivered.
Dispute resolution. If a dispute arises, contact us first at the address in Section 12 and we will try to resolve it within 30 days. Any dispute that is not resolved in that way shall be submitted to the exclusive jurisdiction of the courts of Hong Kong. Nothing in this Section prevents a consumer from relying on mandatory protections of the law of their country of residence, or from bringing proceedings there where the law requires that right to be preserved.
Language. These Terms are written in English. Any translation is for convenience only. The English version prevails if there is a conflict.
12. Changes, Severability and Contact
Changes. We may revise these Terms at any time. The date at the top of this page shows when they were last updated. Material changes will be flagged on the Site for at least 14 days.
Severability. If any provision of these Terms is held unlawful, void or unenforceable, that provision is enforced to the fullest extent permitted by law and severed from the rest, which remains in full force.
Entire agreement. These Terms, together with the policies they incorporate and your order confirmation, are the entire agreement between you and Autotorra for your use of the Site and your purchase. They supersede any prior agreements or communications. Our failure to enforce any provision is not a waiver of it.
Assignment. You may not transfer your rights under these Terms. We may assign them to an affiliate or a successor to our business.
Personal data. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy.
Contact. Autotorra, Hong Kong SAR. Email: support@autotorra.com.